Frequently asked questions

Is video for not for profit organization free?

I wish it was. To support the value that non-profit organization add to the community, we already cut the price almost to half.

Do you deliver project just in Vancouver?

We can deliver animation and motion graphic videos anywhere across the North America. We can do other type of the projects outside of Vancouver, but it will cost more.

Tell me more about your advanced package?

Advanced package refers to the videos that contain certain kind of elements such as specific visual effect, using actors or models, animation, designated location or anything that add extra time and effort to the production or post production.

How does the process work?

Generally speaking, working on a project is divided into these steps: First, we set clear objectives to meet your goals. Then we target your market and your audience to create the message. Writing a script and creating shot lists are the next steps. Then production will start. Post production phase include editing, adding music, sound design, adding graphics and color correction.

How long does it take to deliver the project?

Based on the nature of your order, normally it takes between 2 to 6 weeks to finish the project.

Do you ask my opinion before finishing the project?

In order to make sure that we are on the same page, we will be checking with you two times: 1- When the shot list gets ready 2- After the rough cut (before fine cut) we ask your opinion

Is your price negotiable when we need more than one video?

When our customers have different products and they need more than one video, we open the door for negotiation.

Customer Care Policy

At Ranch Markets customer service is our highest priority. We believe that customers have been returning for over 40 years because of this, and we are committed to maintain a great customer experience for everyone who enters one of our stores.

We pride ourselves on the personal, and friendly assistance only a small local grocery store can provide, and we hope you agree!

We'd love to hear any feedback you have, please let us know by emailing;

Bulk Buy Inquiries

We do have options for large quantity pricing on our wine selection.

For any questions or inquiries on bulk buy options please come in to ask or email us at;

Payment Methods

- Credit / Debit Cards
- Cash

- Gift Cards